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UTASOKO

Terms of Service

Last Updated: June 2026

Welcome to UTASOKO. Please read these Terms of Service ("Terms") carefully before using our platform, mobile application, or global logistics services. By accessing or using any part of the website or our ecosystem app, you agree to be bound by these Terms.

Note on our Ecosystem: Utasoko acts as an integrated platform connecting users to independent services (Rides, Rentals, and E-commerce Merchants) alongside global logistics partner fulfillment channels.

1. Account Registration

To access certain features of the platform, including purchasing products, booking rides, or listing rental inventory, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account credentials secure.

2. Marketplace & Vendor Rules

Utasoko hosts multiple verified third-party merchants and vendors. While we perform baseline compliance checks on vendors:

  • Product descriptions, pricing, and availability are updated by the respective store owners.
  • Utasoko reserves the right to remove any product listings that infringe on intellectual property, violate consumer safety, or fail to meet our brand quality metrics.

3. Logistics and Global Shipping

We work with international logistics providers to route physical items globally from our operations networks. Delivery times are estimations and may vary based on customs processing, regional holidays, and carrier constraints. Any localized customs clearance duties or import taxes are the sole responsibility of the receiving buyer.

4. Rentals and Transport Commutes

For users utilizing the Ride and Lease/Rental components of the application:

  • Ride reservations are subject to proximity, traffic variations, and local vendor availability across Nairobi and designated transit areas.
  • Rental agreements made through the platform bind the renter to the specific terms set by the property or gear custodian regarding damages, security deposits, and scheduled returns.

5. Prohibited Conduct

You agree not to manipulate platform pricing structures, post fraudulent reviews, coordinate unauthorized secondary payment arrangements off-platform to bypass fees, or distribute malicious code that targets our system integrity or user databases.

6. Limitation of Liability

Utasoko shall not be liable for any indirect, incidental, or consequential damages resulting from transaction conflicts between users and third-party vendors, delayed global courier delivery intervals, or temporary digital service maintenance downtimes.

7. Amendments to Terms

We reserve the right to update or modify these Terms at any time to reflect operational, legal, or regulatory adjustments. Continued use of our platform following adjustments indicates unconditional compliance with the updated terms.